Something not working, or a question about the app? The answers to the most common ones are below. For anything else, email us - a person reads every message.
Contact us
Email hello@littlemagic.app. Tell us your phone model and what you were doing, and we will get back to you.
hello@littlemagic.app- The app is not finding some of my baby's photos.
- If you gave limited photo access, Moments can only see the photos you picked. Open your phone's settings for Moments and allow access to more photos, or to all of them. Photos taken before the birth date in your baby's profile are skipped.
- It picked the wrong baby.
- Open your baby's profile and choose "Which one is your baby?" again to pick the right face. The more confirmed photos it has, the better it gets.
- The age labels are off by a day.
- Labels come from the date each photo was taken and your baby's birth date. Check the birth date in your baby's profile.
- A song will not play or download.
- Songs need an internet connection the first time; after that they play offline. Check your connection and try again.
- I bought the lifetime unlock but the app does not show it.
- Open Settings and tap "Restore purchase", signed in to the same Apple ID or Google account you bought it with.
- How do I delete my data?
- Settings, then "Delete all data". It removes everything the app stored on your phone. Your photos are not touched.